Pricing

Please note that all online prices for car rental, optional insurances and extras, such as child seats etc., are valid ONLY for bookings made online.
In the event of an extension of the rental, any extras purchased after arrival may be charged more than the rate you might have seen on our web page by the car rental company.

Order Process

In order to book your car you just have to follow the easy steps from the "book a car" webpage.
All data you give on our website are sent encrypted to our servers, so that nobody else can access your details.
Please check the security certificate on our web page.
The only charges made by Economy Car Rentals will be a reservation fee of 2 Euro and a down payment. These payments will not be captured from your bank account until the booking is confirmed by our car rental partner.
Should your booking for any reason not be confirmed the payments will be cancelled.
The amount of the down payment will be shown in the last stage of the booking process.
This amount can finally be lower than the one you saw when you placed your order and it can rarely be exceeded, as our car rental partners have different down payment policies, but the total price of the booking won't change in any case, as the downpayment amount only affects the balance to pay upon delivery / pick up.
Full payment details will be shown on your confirmation voucher and receipt, which we will send to you as soon as our car rental partner confirms your order.
You have to make sure that the amount for the down payment is available on your bank account or else the payment may fail, resulting in a cancellation of your order.
Your confirmation voucher with details on how to meet our car rental partner and get your rental car, as well as a receipt with full payment details, will be sent to you by e-mail, normally within 72 hours after the order is made.
If for any reason none of our car rental partners can confirm your order, a cancellation e-mail will be sent to you with a suggestion to change your order. In such case, no payments will be made.
It is essential that you provide a correct e-mail and mobile phone number as the voucher contains very important information on how to get the car at your destination.
Until the booking gets confirmed, we do not know which car rental partner will confirm it.
The name of the car rental company, delivery / pick up instructions, address and telephone numbers will be written on your voucher.
No refund will be made due to not received/read voucher.

Late order (last minute)

If you make an order with start date and time less than 24 hours ahead, you will be notified about your order status via e-mail and SMS.
If you have not received either an e-mail or SMS, you have to call us on +30 2810 812012 to get information about your order and pick up instructions.
When the last-minute order is confirmed, no refund will be made if you don't finally rent the car because of not received information/voucher.
In case your order is NOT confirmed all payments will be cancelled.

Payment method

Reservations via Economy Car Rentals are accepted only if a valid credit card, VISA or Mastercard / Eurocard, is given during the booking procedure.

The reservation fee and down payment:
When you make your booking, we will ask for a reservation fee of 2 Euro and a down payment. The reservation fee will only be RESERVED on your account until the booking is confirmed. The reservation fee and the down payment will be captured only after we receive a final confirmation from our car rental partner.
The outstanding balance has to be paid upon delivery / pick up of your car at your selected destination, with a credit card being in the name of a driver.
Cash payment is rarely accepted.
As Economy Car Rentals is located in an EU country, the reservation fee and the down payment will be charged in Euro currency.
Payment of the balance and anything purchased locally will be charged in the currency of the country where you rent a car.
On our website you can select your preferred currency. Please note that rates are shown with an exchange rate of the actual day and small differences may occur on the day of pick up. There might also be small differences due to currency exchange policy of your bank or credit card company.
Most car rental companies require a credit card guarantee for the rental. Our car rental partner may ask for a guarantee of 100-400 Euro, depending on destination and car category. Higher amounts may also occur. Please check the Local Terms And Conditions of your selected destination for more information.

Delivery / Pick Up information

For airport pick-ups, it is essential that Economy Car Rentals is given a correct flight number and arrival time, before rental start date. The flight information, including timings, is the responsibility of the client only. Failure to supply correct and accurate flight information may delay delivery / collection of the vehicle.
For port pick ups, we need the name of the ferry and arrival time. For hotel deliveries, we need the name of your hotel and also, if available, the telephone number and address of the hotel. Please note that Hotel, Port and Railway Station deliveries are on request basis and we cannot guarantee their confirmation.
If detailed pick up / drop off information is not available at the time of booking, you have to inform us about these details at least 3 days prior to the rental start date. You can do it by e-mail or by phone, calling the telephone number written on your voucher.
Should this information not be provided in time, neither Economy Car Rentals, nor our car rental partners can be held responsible or obliged to a compensation for a failed rental.

Out of hours charges

In most locations flights / ferries can be met and cars supplied outside normal working hours. However, an additional charge for the "out of hours" service might apply.
Details will be shown during the booking procedure.
In the event that a flight / ferry is delayed or for any other reason causing the car pick-up to fall outside normal working hours, an additional charge may occur locally, where the "out of hours" service is available.

Delivery / Pick Up of the Rental Car

All delivery / pick up details as well as contact information for the company, which has confirmed the booking, will be written on the confirmation voucher.
At the airport, our car rental partner will usually wait for you at their airport desk. In some occasions, a representative from the car rental company will wait for you in the arrivals hall with your name/car rental company name on a sign giving you the car at the airport parking or using shuttle service to transfer you to their off-airport office.
When picking up the car at a hotel, the car will be delivered there or our car rental partner's shuttle service will transfer you to the nearest rental station. A charge for delivery / pick up and/or collection may apply and, if it does, it will be shown during the booking procedure.
Should you have any problems finding the car rental company, you have to call the telephone number/s written on the voucher under "Contact/delivery / pick up information" part or contact Economy Car Rentals on +30 2810 812 012.
We strongly advise that you carefully check the car and have any existing scratches or damages noted on the rental agreement before you start using it!

Return / Drop Off of the Rental Car

Your selected drop off date, time and location will be written on your voucher. You will also be given detailed instructions regarding the drop off when you pick up the car.
If you wish to change the drop off information and the change is accepted by the car rental company, there might be an extra charge.

Driver 's age limits

In most countries, the minimum allowed age of the driver varies from 21 to 25 years. Bigger vehicle categories may require an age of at least 25-30 years. Maximum allowed age of the driver is usually 75-80 years.
In some countries you may reduce the minimum and/or maximum age by paying an additional fee, the "under / over aged driver surcharge" or "young driver fee". This surcharge also applies to any additional drivers.
Detailed information can be found in the Local Terms And Conditions of your selected destination.

Driver 's licence

The driver must produce a full driving license in his name, held for a minimum of one day to four years, depending on the destination country and car group. If a new style British driving licence is held, both paper and card parts must be produced.
In addition to the driver 's license, a valid passport or ID card and, at some destinations, an international driving license has to be presented at the reception of the vehicle.
Detailed information can be found in the "Local Terms And Conditions" of your selected destination.
It is the driver 's responsibility to ensure that he/she presents the appropriate documents to the car rental company at the start of the rental.
No refunds will be given for rentals rejected due to non-production of a valid driving license.
Faxed or photocopied licenses will not be accepted.

Period of rental

Rental days are based on a 24-hour basis, commencing at the time shown on your voucher.
Economy Car Rentals and our car rental partners allow up to 1 hour delay in return time without charging an extra day.
The one hour grace period is only valid at the time of booking. Changes in drop off time after the rental has started will be handled by the car rental company.
In case of a delayed flight, etc., Economy Car Rentals and our car rental partner allow a change in delivery / pick up time of up to 1 hour, which means that the start of your rental period can be calculated 1 hour later than shown on the voucher. There will be no extra cost for this except for the "out of hours" charge which may apply.

Amendments / Changes

All amendments must be made via the Customer Zone on our website and confirmed by Economy Car Rentals. When an amendment is made, a new order is created and if it gets confirmed, you will get a new order confirmation, the original order will be cancelled and the down payment for the original order will be refunded to your bank account. There is an amendment fee of 3 euro which will be charged to your credit card. It is very important that you read the new voucher as details, such as the car rental company, might change.
Extension of the rental, after the rental period has started, can only be done by contacting Economy Car Rentals.
In case you wish to drop the car off earlier than booked, Economy Car Rentals will not refund any amount for the unused days; it is entirelly up to the car rental company whether they decide to do so.
If, when you arrive at our car rental partner's office, you decide that you don't want any extras or services booked (babyseats, additional drivers, etc.), Economy Car Rentals will not refund any amount for the unused extras / services.
In any case of the above, the reservation fee of the original order (2 Euro) will not be refunded and will be kept for administration costs.

Cancellation of a confirmed order

All cancellations have to be made via the Customer zone on our website.
If you cancel a confirmed booking at more than 48 hours (2 full days) prior to the start of the rental period, the down payment will be refunded to your bank account. You will incur no other costs, except for the reservation fee and those that might occur due to the currency exchange policy of your bank or credit card company.
If you cancel a confirmed booking 48 (2 full days) or less hours prior to the start of the rental period, the down payment will not be fully refunded. There is a maximum amount, though, of 50 Euro which can be kept by Economy Car Rentals to compensate the car rental company for their costs. For example, if the down payment is 35 Euro, there will be no refund, but if it is 55 Euro, a refund of 5 Euro will be made.
In any case of the above, the reservation fee of the original order (2 Euro) will not be refunded and will be kept for administration costs.
Cancellation after the start of the rental period will be handled by the car rental company at your destination.
No refund will be made for no-show at destination (if you do not show up to take the car) or failure to produce the necessary documents, early returns or cancellation after the rental start date.
In case you wish to cancel the booking after the rental start date and time has passed, Economy Car Rentals will not refund any amount for the unused days; it is entirelly up to the car rental company whether they decide to do so. 
For last minute orders, no refund will be made if the order has been confirmed by the car rental company, but you fail to read the voucher in time and therefore pick the car up.
Cancellation from the local car rental company:
As Economy Car Rentals is a broker, we co-operate with famous car rental brands, but also with trustful local, family firms and we always guarantee the confirmed car to our clients.
In the rare occasion, though, that our local partner is unable to complete the rental agreement (due to bankruptcy or force majeure, etc.) Economy Car Rentals will try to confirm your booking with another local supplier. In case that no other supplier is able to confirm the booking, Economy Car Rentals shall cancel it and refund all charges made. You will be informed by e-mail or phone call about the cancellation.

Rental documents

Your car rental voucher must be presented when you pick your rental car up.
Economy Car Rentals cannot be held responsible for rentals rejected if a voucher is not presented.
You should retain your rental documents and related receipts for a minimum of 28 days after the rental end date.
In most countries the rental agreement is written in the local language AND in English.

Car type / suitability

Economy Car Rentals will make every effort to reserve a specific type of vehicle, whenever this can be possible, but we are unable to guarantee a particular make, model or fuel of car. However, when a car category is named as DIESEL / automatic, then a diesel / automatic car is guaranteed.
Detailed information about the car type / fuel can be found at the 'available cars' page' during the booking process and in the Local Terms And Conditions of your selected destination.
Reservations can only be confirmed according to vehicle categories and not according to the car model. The named cars serve ONLY as typical examples for the size, specifications and performance of a vehicle category.
Providing that the specifications of the car offered by our car rental partner match the specifications of the selected car group, no refunds will be made in case the client refuses to take the car because it is not the exact same model as the example ones shown on our website.
The local car rental company reserves the right to upgrade the selected vehicle category on site to a higher one if the booked vehicle category is not available.

Fuel

Our car rental partners have different policies regarding fuel.
When you pick the car up, we strongly recommend that you check whether it uses petrol or diesel.

Number of passengers

Please check very carefully the car groups specifications during the booking process, as Economy Car Rentals cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival.

Provision of cars

Our car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements.
Our car rental partner can refuse to provide a car to any customer who arrives at their office in more than 2-3 hours later than the confirmed pick up time.
In such circumstances the agreement with Economy Car Rentals will terminate immediately. Economy Car Rentals will have no further liability to the customer and no refund will be due.

Airbags
In most locations, rental cars provided by local car rental companies have at least two airbags. It might happen that a car will also have a driver side airbag. In Mediterranean countries some cars may not have airbags.

If you are in any way dissatisfied with the standard of your booked car, you have to contact the car rental company immediately. Such cases should be handled locally with the car rental company. Failure to do so may result in any claims not being accepted or settled.
Economy Car Rentals will rarely be able to handle complaints about the car standard or performance and make any refunds after the rental period is over.

Liability

Economy Car Rentals assumes no liability for actual rentals, which do not come about due to reasons for which the renter is responsible.
Such reasons are, for example:
- failure to present a driver 's license or presenting a driver 's license which is no longer valid.
- failure to present a valid passport or identification card.
- failure to present a valid credit card under the name of the driver (debit cards are rarely accepted).
- non-compliance with regulations concerning the minimum or maximum age of the driver.
Please note that the rental of the vehicle will be subject to the law of the country where the rental takes place.
Local laws govern the terms and conditions of renting vehicles and the rental contract signed on collection of the car is legally binding on the renter.
All reservations are made by Economy Car Rentals and all coupons and vouchers are issued by the company in their capacity as agents / intermediaries for the principals supplying the relevant services.

Consequential loss

Economy Car Rentals shall be responsible for losses the client suffers as a result of Economy Car Rentals breaking this agreement if the losses are a foreseeable consequence of Economy Car Rentals breaking the agreement.
Economy Car Rentals is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by the client and Economy Car Rentals (such as loss of profits or loss of opportunity).

Force Majeure

Economy Car Rentals shall not be responsible for either a failure to perform or a delay in performing any of its obligations under or pursuant to this booking if and in so far as performance is delayed, hindered or prevented by force majeure which expression shall mean any event beyond the reasonable control of Economy Car Rentals. In case of Force Majeure all insurances become invalid.

Special requests

Child seats:
are mandatory for children in most countries and must be ordered at the time of booking.
Due to insurance rules you will be required to fit the child seat yourself in the car.

Please take note that especially in the Mediterranean countries the safety standards for child safety seats may differ from the standards you are used to in your own country (Taking along your own safety seats for children and babies is recommended).

Roof racks, ski racks, snow chains, winter tyres and Navigation System - GPS:
are available in some locations and must be ordered at the time of booking.
In some locations the Navigation System - GPS is subject to availability, meaning that even if you book it with Economy Car Rentals, there might not be an available one when you arrive at your destination. In such case, you will not be charged for the Navigation System - GPS by the car rental company.

Across the border rentals:
are normally allowed. Where available, the "Cross Border Card" must be ordered at the time of booking.
Please find more information in the "Local Terms and Conditions" of your selected destination.

Ferrying the rented car:
domestic is normally allowed, but it must be requested at your destination. Any extra cost will be paid locally.
You must inform the car rental company that you will take the car on a ferry.
Please note that no insurance covers the car for damages or theft occured while on the ferry.

Additional drivers:
in most locations, one additional driver is free of charge. You will find more information in the "Local Terms and Conditions" of your selected destination and during the booking procedure.

Insurances (All inclusive)

Rates of Economy Car Rentals include:
- Third party insurance which covers third persons towards property damages and bodily injuries.
- PAI-personal accident insurance for passengers, at most destinations.
Insurance coverage amounts are set by insurance laws of the country where the car is rented and differ from country to country. More information can be found in the "Local Terms and Conditions".
- Fire insurance with NO excess/deductible is included in most locations.
- Theft insurance with NO excess/deductible is included in most locations.
- CDW (Collision Damage Waiver), with NO excess/deductible.
- FDW (Full Damage Waiver), with NO excess/deductible.
CDW and FDW mean that the car is insured towards collision damages, also those caused by the renter. More information can be found in the "Local Terms and Conditions" of your selected destination.
In some countries you will be required to leave a deposit of the value of any insurance excess (damage or theft), which may be charged by our car rental partner, if the car is damaged/stolen during the rental and the renter is responsible.
No charges will be made if the damage is proven not to be the fault of the renter.

Economy Car Rentals will fully compensate the client for any excess charged by the car rental company for damages caused by the renter or theft, except for charges made due to the "Exceptions To An All Inclusive Insurance" mentioned below.
In order to be refunded we need you to strictly follow the instructions below in case of an accident, damage or theft :

• You have to inform immediately our local car rental partner.
• You have to contact the police and take a written report, even for the smallest damage made. When you pick up your rented car, please ask for details.
• When you return the car to the rental station, you also have to make a theft or damage report with our local car rental partner.

• Theft or damage report and police report.
• Copy of the rental contract.
• Receipts of payment, to prove what you have paid.
• Your credit card statement where we can see the amount that was charged to your credit card.

Economy Car Rentals will not refund the excess, should any of the above documents be missing or should the General and Local terms and conditions of our website and the car rental agreement not be followed.
The conditions on the car rental agreement are legally binding to the renter

At the destinations where you have to leave an excess deposit, most of our car rental partners may offer an extra insurance to cover the excess amount.
It is not necessary to purchase an extra insurance, as Economy Car Rentals will compensate you for any excess paid, but at your convenience you can, of course, choose to purchase an extra insurance locally, to avoid any excess payments to the car rental company.
PAI (personal accident insurance) for the driver may be purchased, if it is offered locally by our car rental partners.
No insurance covers damages to windows-glass, tyres and the underside of the car. At some destinations WUG (windows-underside-glass) insurance is offered, which covers damages to the above mentioned parts of the car. When offered, you will find it in the extras during the booking procedure.
Any extra insurance purchased locally is not refundable from Economy Car Rentals.
All rented cars are insured for a maximum number of passengers. For safety reasons this number must not be exceeded and if exceeded all insurances will be invalidated.
Also, please make sure that the car your book is big enough for your needs.

Exceptions to the All Inclusive Insurance :
Charges for any of the damages written below will be charged directly to the client, the most important of which are the following: Antenna, trays, damage to car lock,door handle,loss or damage to keys, windshield wipers, glass, mirrors, wheels, tyres, interior of the car, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, underside damage, personal belongings in a rented car, damage due to negligence, tyre punctures and burst tyres, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, damage or loss of car documents, damage or loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.).
Towing costs are not covered by any insurance.
Economy Car Rentals will not refund any telephone, taxi or hotel costs.
Economy Car Rentals or the car rental company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence.
The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.
The local car rental company may offer extra insurances to cover some of the above exclusions. Local laws govern the terms and conditions of renting vehicles and the rental contract signed on collection of the car is legally binding to the renter.

Accident / breakdown / theft

The rented vehicle must never be removed from the place of accident until police report has been completed and the car rental company has been notified.
In case of any accident involving your rented car, you must immediately contact the nearest police station and make an accident report. The report should state if you were driving under the influence of alcohol or drugs.
If you do not report the accident to the police and comply with the requirements under the country's law, the insurance may become invalid. It is essential that you also report any accident or damage to the car rental company.
In case of other damages to the rented car, the above procedure should also be followed. If the vehicle is damaged while parked you have to report the damage to the car rental company before the car is moved.
In case of theft, it is mandatory that you immediately inform the car rental company, file a police report and then give a copy of this document to the car rental company. Car documents and keys must be handed to the car rental company.
In general, the client must IMMEDIATELY report all damages to the car rental company.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

Complaints

Complaints will not be handled over the telephone, but only via e-mail communication and should be sent to customerservice@economycarrentals.com .
Economy Car Rentals aims to resolve complaints within 40 days of receipt thereof. Some complaints may take longer than 40 days as the time depends on the nature of the issue and information provided.
Economy Car Rentals can only consider complaints that reach them within 40 days of the final day of rental to which the rental voucher refers.
Actions against Economy Car Rentals are restricted to the laws that occur within the jurisdiction of the Greek courts.

EconomyCarRentals will not accept any complaints or make any refunds should the General and Local Terms & Conditions of our website and the car hire agreement not be followed. The General and Local Terms and Conditions of Economy Car Rentals are subject to change without notice.