Yes, in the unlucky event of damage or theft, the driver needs to pay the Excess / Deductible to the car rental company. After the rental the customer can claim a reimbursement of the Excess / Deductible amount from EconomyCarRentals.
Will the rental company offer me insurance to cover the excess/deductible?
Yes, upon collection of the car the representative of the car rental company always offers you extra optional insurances to reduce / eliminate the Excess/Deductible amount. When you have purchased the Theft & Damage Excess Protection from EconomyCarRentals, it is not necessary to purchase an Excess / Deductible waiver at the rental desk.
Does the Theft & Damage Excess Protection cover the whole car?
The Theft & Damage Excess Protection covers the excess of the Collision Damage Waiver except its exclusions. The common exclusions are illegal drinking and driving, gross negligence for example fuel error, incorrect use of the handbrake, mechanical damages (clutch, gearbox etc.), driving off road or on unsealed roads, underside, damages to lights, mirrors, windows, any part of the wheels/wheel rim/tire, keys and lock / door handle, antenna, towing charges and any damages caused during the towing away, loss of personal belongings, interior of the car, non-authorized driver, administration and immobilization fee paid to the car rental provider. Any damages due to vandalism, weather or natural disasters, any damage covered by your vehicle rental agreement.
What is the procedure to claim the excess amount from EconomyCarRentals?
Claims must be reported to Economy Car Rentals within 90 days after the rental end. It is very important to have as much information / documents as possible. Make pictures of the damage; note the date and the address/ street name where the damage / accident happened. It is very important to contact the local police in case of an accident involving a third party and obtain an incident report / police report. Some car rental companies require a police report, even if no other cars have been involved.
The following documents are required to have your excess refunded by EconomyCarRentals:
The original signed rental agreement, theft or damage report of the car rental company, police report (incident report), evidence of payments deducted from your credit card (receipt and credit card statement). All documentation has to be send by post to the headquarters of EconomyCarRentals.
The Theft & Damage Excess Protection is a service offered from EconomyCarRentals to make sure you are traveling with your peace of mind, this service cannot be removed from the booking. If the customer decides that this package is not required anymore, the booking can be amended.