盗窃和损坏自负额保障

这是什么服务？

该服务由 EconomyCarRentals 创建，并以低廉的价格向客户提供，让他们在旅行时安心无忧。通过在网站上购买此服务，如果发生损坏或被盗，我们将退还汽车租赁公司收取的任何自负额/免赔额*，具体如下所述。

涵盖哪些内容？

  • 损坏自负额最高： 1500 欧元
  • 盗窃自负额最高：1500 欧元*
  • 车顶自负额最高： 400 欧元
  • 租赁协议上指定的 3 名驾驶员对所有车身造成的损坏**
  • 从主要取车地点出发，没有距离限制

不涵盖哪些内容？

  • 个人财物、额外设备的损失或损坏
  • 汽车内部或底部的损坏以及清洁费用
  • 因不遵守租赁协议条款而造成的损坏（加油不当、酒后驾驶、在非公路上驾驶、违反当地法律或交通法规、重大暴力等）
  • 第三方责任超出人身伤害或财产损失保险范围（如果适用）
*请参阅下面详细的例外情况

保险有任何限制吗？

  • 对于每项索赔，我们总共支付的最高金额为 1500 欧元（一次性赔付）。
  • 所有退款将以欧元支付
  • *我们的盗窃和损坏自负额保护仅涵盖整车盗窃，您必须将钥匙退还给租赁公司。
  • **凭证上提及的“驾驶员”人员必须在租赁协议中注明为驾驶员。否则，盗窃和损坏自负额保护将失效。
  • 盗窃和损坏自负额保护在凭证上提到的租赁期内有效（确切的日期和时间），如果您与当地汽车租赁公司延长租赁协议，则不会自动续期

Can I remove the Theft & Damage Excess Protection?

You can remove the Theft & Damage Excess Protection before the rental start of your rental and receive a full refund at any time.
To remove the Theft & Damage Excess Protection, visit www.EconomyCarRentals.com > My Booking, where you can remove the Theft & Damage Excess Protection online.

What are my obligations?

a) The customer must have purchased the Theft & Damage Excess Protection during the booking.
b) You must:
have a valid Car Rental Agreement, and comply with all terms and conditions of the website and the rental agreement
c) To make a claim, you must:
  • notify our team about your claim within 90 days of the rental end date on the voucher
  • provide evidence (e.g. proof of payment, police report, etc.).

Theft & Damage Excess Protection explained

What is Deductible/Excess? The most common insurance package, a car rental company usually offers is the collision damage waiver (CDW) which includes an excess/deductible. With CDW it limits the driver's liability/responsibility up to a certain amount (EXCESS/ DEDUCTIBLE) should damage to the rental vehicle occur (if the driver is found to be liable for the accident) or theft to the whole rental vehicle. By returning the rental vehicle in the exact condition as you received it, the deposit will be released/refunded to the driver’s credit card. EconomyCarRentals strongly recommends that you check the car before driving off. Double-check if there is any existing damage marked on the contract. We also suggest taking pictures of the car before leaving.
Example: Your booking, in the terms it says the excess/deductible amount is 1000 EUR. At the rental desk, the main driver has to leave a deposit (in this case 1000 EUR) with his/her credit card. Should you have accidental damage or theft, the rental company will charge you an amount of up to 1000 EUR. The remaining amount is covered by the Collision Damage Waiver (CDW). Please note that the amount of excess/deductible depends on the car category and the car rental company. You will find this amount in the Terms & Conditions of each offer you can find on our website.

Will I need to pay a deposit to the rental company if I purchase your Theft & Damage Excess Protection?

Yes, when collecting the rental car the main driver still needs to leave a deposit, as the Theft & Damage Excess Protection is offered from EconomyCarRentals. The car rental company will follow the common rental procedure.

Will I need to pay the excess/deductible to the car rental company?

Yes, in the unfortunate event of theft or damage, the driver will pay the excess/deductible to the rental company. After the end of the rental period, you can claim a refund of the excess/deductible amount from EconomyCarRentals.

Will I be offered additional insurance to cover the excess/deductible by the rental company?

Yes, when collecting the car the agent of the car rental company will always offer you extra optional insurance to reduce/eliminate the excess/deductible amount. You can evaluate the options provided and decide if you wish to add any optional coverage locally. By purchasing Theft & Damage Excess Protection from EconomyCarRentals, you are fully covered as described above.

What is not covered by the Theft & Damage Excess Protection?

Our Theft & Damage Excess Protection service covers the Excess/Deductible* charged from the car rental company, except for its exclusions. The common exclusions are illegal drinking and driving, gross negligence for example fuel error, incorrect use of the handbrake, mechanical damages (clutch, gearbox, etc.), driving off-road or on unsealed roads, underside, damages to lights, mirrors (whole glass and cover), windows/windscreen, any part of the wheels/wheel rim/tire, keys and lock, antenna, damage or loss of plates, towing charges and any damages caused during the towing away, loss of personal belongings, the interior of the car, non-authorized driver, administration, engineer and immobilization fee paid to the car rental provider.

The car rental company might charge the full damage cost, in case of damages due to vandalism, weather or natural disasters (such as hail damage), or caused while not following the terms of the rental agreement, violation of local laws, or traffic rules. The Theft & Damage Excess Protection becomes invalid in those cases and no refund can be done. The car rental company might also charge the full damage cost, for not contacting the police (when required by the rental company or mentioned on the rental agreement). The Theft & Damage Excess Protection becomes invalid in those cases and no refund can be done. The Theft and Damage Excess Protection covers one incident/accident per rental.

What is the procedure to claim the excess amount from EconomyCarRentals?

All claims must be reported by e-mail to EconomyCarRentals within 90 days of the rental ending. After 90 days of the rental end date on the voucher, the EconomyCarRentals Damage and Theft Excess Protection becomes invalid.

It is very important to have as much information/documents as possible. Make pictures of the damage; note the date and the address/street name where the damage/accident happened. The rental company may require a police report, even if no other cars have been involved, always contact the rental station and follow the instructions. In the event of an accident involving a third party, it is very important to contact the local police and obtain an incident report/police report, in such cases, always contact the rental station and follow the instructions. In rare cases, third-party claims might take up to 36 months to resolve. A friendly report is not always sufficient, contact the rental station and follow the instructions.

You will need to submit the following documents in order to have your excess amount refunded by EconomyCarRentals:
  • The original signed rental agreement
  • Theft or damage report of the car rental company
  • Police report (incident report)
  • Evidence of payments deducted from your credit card (receipt and credit card statement)